Case Study: Carisk Partners achieves an 80% reduction in manual medical claims processing with Roots Automation

Carisk Partners - Customer Case Study

Carisk Partners, a company in the Insurance & Healthcare space, faced rapidly growing volumes of medical claims and expanding territory coverage that outpaced their ability to hire and train staff. They approached Roots Automation because month-end spikes and the lengthy ramp-up for new hires left their claims team stretched thin and other work delayed.

Roots Automation implemented a pre-trained Digital Coworker using proprietary Optical Character Recognition (OCR) and Natural Language Processing (NLP) to read and interpret claim forms and matching medical notes. The solution delivered an 80% reduction in manual effort, removed the need for additional headcount, enabled automatic scaling of the virtual team during peak volumes, and freed human experts to focus on higher-value work.

Carisk Partners

Kevin Mahoney

President & Chief Operating Officer