Case Study: Leading Insurance Carrier boosts claims processing with Roots Automation

Automating Claims Management For A leading Insurance Carrier

Leading Insurance Carrier, a Fortune 500 property & casualty insurer in North America, turned to Roots Automation to help automate its claims mailroom and claims acknowledgement process. As claim volumes grew, the team struggled to keep up with incoming physical documents and meet strict regulatory deadlines for acknowledging new claims on time.

Roots Automation implemented an AI Agent digital coworker named Roxy to route state-specific acknowledgement letters and process claims documents, later adjusting the trigger during COVID-19 to keep work moving with minimal human involvement. The results were strong: a 99% straight-through processing rate, a 60% increase in throughput volume, and a 246% ROI within 6 months, with work that previously took 2–3 FTEs an entire day completed each morning.