Case Study: UNiDAYS replaces PagerDuty and speeds incident response with Rootly

UNiDAYS replaces PagerDuty in 2 weeks with Rootly

UNiDAYS, the world's largest student affinity network, faced significant challenges with its long-time incident management vendor, PagerDuty. Due to high licensing costs and a restrictive seat count, only a small group of engineers could participate in incident response, forcing the team to rely on manual, time-consuming workarounds for timelines and retrospectives. Faced with another price increase and no new features, the Head of Platform sought a modern solution and turned to Rootly.

Rootly implemented its incident response platform, enabling a full migration from PagerDuty in just two weeks. The solution eliminated the seat ceiling, opening incident participation to the wider business and automating previously manual processes. The results were immediate and impactful: building incident timelines was reduced from hours to minutes, hundreds of engineering hours were saved, and the company achieved greater visibility, transparency, and a faster path to resolution.

UNiDAYS