Case Study: SpotDraft achieves synced, measurable incident management with Rootly

SpotDraft replaces manual follow-ups with Rootly and eliminates a full-time coordination role

SpotDraft, an AI-native contract lifecycle management platform, faced challenges with manual incident coordination as they scaled. Their process relied on disjointed Slack threads and Jira tickets, requiring a dedicated employee to manually chase for updates. This lack of a centralized system hindered visibility, made it difficult to track incidents, and was unsustainable with increasing volume, putting their contractual SLAs at risk. They implemented Rootly's incident management platform to solve this.

Rootly automated SpotDraft's workflows by seamlessly syncing Slack and Jira, eliminating the need for manual coordination. The solution provided automated routing, on-call escalations, and full visibility into incidents from start to finish. This allowed SpotDraft to reliably track key metrics like resolution time for the first time, which was critical for meeting their customer SLAs. The results included eliminating a full-time coordination role and establishing a scalable, measurable incident management process.

SpotDraft