Case Study: ROLLER achieves 99.99% availability and faster incident response with Rootly

ROLLER saves 80% of post-mortem time with Rootly

ROLLER, a global SaaS platform for leisure and attractions businesses, faced the challenge of maintaining its high SLAs and 99.99% availability while scaling with a lean SRE team. Their previous incident management tools were not compatible with their Slack-native workflow, leading to fragmented communications and manual processes that put their compliance and reliability goals at risk. They implemented Rootly's incident response platform to streamline their process.

Using Rootly’s Slack-native workflows, ROLLER codified its incident management process, enabling seamless communications and automated escalations directly within Slack. This allowed their distributed teams to use tailored workflows from a single platform. As a result, ROLLER saved 80% of the time previously spent on post-mortems and achieved greater reliability, with incidents becoming sporadic. Rootly became a key partner in supporting ROLLER's global expansion and high-availability commitments.

ROLLER