Case Study: Recast Software builds its incident practice and cuts tooling costs with Rootly

Recast Software saves 60% on tooling costs with Rootly

Recast Software, a company that builds IT management tools, faced a challenge common to growing companies: its incident management process was not keeping up. The team had monitoring but lacked on-call schedules and a structured response, leading to implicit 24/7 on-call duties and improvised coordination during alerts. To meet compliance and availability targets, Senior Manager Brady Lamb sought a solution, initially expecting to purchase three separate tools for on-call scheduling, incident management, and status pages.

The company implemented Rootly, a single platform that consolidated the entire incident lifecycle. The rollout was swift, with on-call schedules live across engineering in less than a week. Rootly provided automated alert routing, AI-assisted incident management within Slack, and integrated status pages. The results included a 70% reduction in time to resolution, 60% annual savings in tooling costs, and a 20% reduction in time spent on manual client communication for maintenance.

Recast Software