Case Study: Poll Everywhere cuts on-call costs and speeds incident response with Rootly

Poll Everywhere cuts on-call tooling costs by 68% with Rootly

Poll Everywhere, an audience engagement software company, faced challenges with their on-call tooling from PagerDuty. Their distributed team experienced inefficient alert routing that often woke up the wrong engineer, a lack of incident visibility in Slack where their remote team worked, and escalating costs that did not align with the value they received. They needed a solution that would improve coordination and reduce tooling expenses.

By implementing Rootly for on-call and incident response, Poll Everywhere integrated paging and coordination directly into Slack. This allowed their team to leverage time zone coverage for faster initial response, provided more intentional escalation controls, and gave the entire company better visibility into incidents. As a result, Rootly helped them achieve a 50% faster time to first response for off-hours alerts, a 60% reduction in unnecessary wake-ups, and a 68% reduction in annual on-call tooling costs.

Poll Everywhere