Case Study: Motive achieves 99.99% reliability with Rootly

Motive achieves 99.99% reliability with Rootly

Motive, a company that powers the physical economy with fleet management products, faced a challenge with its manual and time-consuming incident response process. Using Opsgenie, engineers were slowed down by logistical setup tasks at the start of an incident, which could take from 15 minutes to over an hour and delay mitigation. This was a significant problem for a company requiring high reliability to support its large customer and vehicle base.

By implementing Rootly's incident response and on-call platform, Motive automated its workflows. The solution integrated directly with Slack to spin up incidents in seconds, automate playbooks, and streamline communications. As a result, Motive reduced its incident setup time dramatically, replaced Opsgenie, and achieved 99.99% reliability at scale. Rootly is credited as a major part of enabling this outcome.

Motive