Case Study: Cora cuts critical alert acknowledgment time to under 10 minutes with Rootly

Cora cuts time-to-acknowledge on critical alerts to <10 minutes with Rootly

Cora, a Brazilian fintech company, faced significant challenges with its incident alerting system. Using Grafana OnCall, the company struggled with noisy, unreliable alerts that often went unacknowledged for hours, resulting in a critical alert acknowledgment rate of only around 20%. This unreliable system posed a particular risk for the regulated financial institution. To solve this, Cora implemented the Rootly incident response platform.

By switching to Rootly, Cora was able to manage its entire on-call configuration as code using Terraform, which allowed for a rapid implementation in under a month. The solution provided standardized and reliable alert routing. The results were dramatic: time-to-acknowledge critical alerts dropped from hours to under ten minutes, and the acknowledgment rate increased by 390%. The team also highlighted Rootly's exceptional support as a key differentiator in their success.

Cora