Case Study: Clay streamlines incident management with Rootly

Clay replaces Opsgenie in 2 weeks with Rootly to streamline incident management

Clay, an AI-powered go-to-market automation platform, was relying on Slack threads to manage incidents, which led to scattered communication and confusion during outages. They needed a proper system to centralize communication and streamline customer updates. The company switched from Opsgenie to use Rootly for incident management.

Rootly provided a centralized platform that integrated communication, on-call scheduling, and status pages. The solution included a custom Intercom integration to automate customer comms, saving the team significant time and effort. This implementation resulted in faster incident coordination, less manual work, and stronger incident readiness across the engineering team, giving Clay confidence to handle future incidents in a more disciplined way.

Clay