Case Study: Caribou saves 200+ engineering hours a year with Rootly

Caribou saves 200+ engineering hours a year with Rootly

Caribou, a fast-growing fintech company, faced significant challenges with its manual and fragmented incident response process. Their system, a brittle combination of Opsgenie, Zapier, Jira, Slack, and Google Sheets, required a business analyst to manually monitor for alerts and created a compliance risk. The vendor, Rootly, provided a consolidated platform for on-call management, incident response, and retrospectives to replace this inefficient setup.

By implementing Rootly's solution, Caribou consolidated its tooling and automated its workflows. The results were transformative: the company saves over 200 engineering hours per year, consistently meets a 5-minute incident response SLA, and achieves a 100% retrospective completion rate. Rootly also provided the data and governance needed for leadership to make informed decisions, fundamentally changing the company's culture around incident management.

Caribou