Case Study: Capa achieves scalable incident management with Rootly

CAPA cuts common incidents by 46% with Rootly

The customer, Capa, a fintech company providing financial infrastructure for Latin America, faced significant challenges with their initial incident management platform, incident.io. As their transaction volume grew, they needed deeper customization, richer alerting, and a more robust workflow, but were met with unexpected price increases and a complete lack of vendor support, hindering their ability to scale their operations effectively.

The solution was to implement Rootly's incident management platform. This provided Capa with the same Slack-native simplicity they valued, but now backed by a dedicated support team accessible via a shared Slack channel. The results were immediate and impactful; Capa automated their most common incident type, achieving a 46% reduction in such incidents, and established a partnership with predictable pricing that could support their future growth and compliance needs in new markets.

CAPA