Case Study: Canary Technologies builds scalable incident management with Rootly

Canary Technologies builds incident management on Rootly as engineering team quadruples

Canary Technologies, a hotel operations software provider, faced a significant challenge as its engineering team quadrupled in size. Their incident management process was non-existent, relying solely on a single Slack channel where alerts were often missed or muted. This informal system led to unnoticed outages and recurring issues, creating a major reliability risk during their period of hypergrowth. They turned to Rootly to build a formal incident management practice from scratch.

Rootly provided the platform for Canary to design and implement its entire incident response process. The solution included capturing all alerts, defining clear escalation policies, and automating status page updates to proactively inform customers. As a result, Rootly helped Canary close the loop on incidents to prevent recurrences and scale its practice seamlessly. The measurable impact included improved on-call clarity, reduced pager fatigue, and happier customers, all while supporting the engineering team's rapid expansion.

Canary Technologies