Case Study: Auror cuts incident resolution time with Rootly

Auror cuts incident resolution time by 84% with Rootly

Auror, a retail crime intelligence platform, faced a significant challenge with its incident management process. The high burden of declaring and managing incidents meant very few were formally logged, leaving the organization blind to its own reliability. This was a critical issue as platform downtime could have serious real-world consequences for retail safety. Director of Platform Engineering Nigel Wright identified that the existing stack of three separate tools (Jeli, PagerDuty, and Freshstatus) created a painful and inefficient workflow.

The company implemented Rootly to consolidate its entire incident lifecycle into a single platform. The solution replaced the three previous tools, handling on-call scheduling, incident response, retrospectives, and the status page. Rootly provided structured workflows, automated role assignment, and streamlined post-incident reviews. As a result, Auror consolidated three tools into one and achieved an 84% reduction in time to close incidents. The platform also provided full incident visibility for the first time, and the primary metric reported to its board, time to mitigate, decreased by 46%.

Auror