Case Study: Achievers productizes reliability and streamlines incident response with Rootly

Achievers streamlines incident response for 4.3M+ employees with Rootly

Achievers, a leading employee experience platform, faced a fragmented and manual incident management process using a combination of tools like PagerDuty and Atlassian Statuspage. This approach created significant operational toil and made it difficult to properly track and manage incidents, especially for post-incident analysis. They needed a unified solution that worked natively within Microsoft Teams and chose Rootly for its comprehensive incident management platform.

Rootly implemented a seamless migration, integrating deeply with Microsoft Teams to automatically capture incident context and provide a single pane of glass for managing timelines and follow-ups. The solution provided measurable improvements in incident follow-through and bug resolution quality. Rootly's AI-generated summaries also saved time during critical incidents. As a result, Achievers reduced operational toil, gained clearer visibility into reliability trends, and was able to productize reliability as a core discipline.

Achievers