Case Study: The Glen Boutique Hotel achieves 22% RevPAR growth with RoomRaccoon

How the Glen optimised their guest communications and maximised their RevPAR using dynamic rates

The Glen Boutique Hotel, a luxury boutique hotel in Cape Town, was facing challenges with manual, time-consuming rate management across its booking channels, causing it to miss revenue opportunities during high-demand events. Additionally, its front desk struggled to consistently promote and manage ancillary services. To address this, the hotel partnered with vendor RoomRaccoon.

By implementing RoomRaccoon's Dynamic Pricing and RaccoonUpsell solutions, the hotel automated its pricing strategy and ancillary service sales. This resulted in a 22% increase in RevPAR within a year and a 272% ROI on upselling. Furthermore, the Property Management System saved staff 4 hours per day during peak season by streamlining administrative tasks.

The Glen Boutique Hotel

Takunda

General Manager