Case Study: Steenhof Suites boosts revenue and guest convenience with RoomRaccoon

How Steenhof Suites achieved personalized experiences, high ancillary service sales, popular online check-in, and a remarkable 127% RevPAR increase

Steenhof Suites, a 14-room boutique hotel in the Netherlands, needed a solution to boost ancillary revenue and personalize guest experiences. Their previous system lacked automated upselling capabilities, forcing staff to make offers at the front desk to tired travelers. They also required a more efficient check-in process, a way to reduce no-shows, and a smarter distribution strategy to increase visibility and revenue.

By implementing RoomRaccoon's Property Management System and its RaccoonUpsell module, Steenhof Suites automated its pre-arrival communications and upselling. RoomRaccoon’s online check-in and channel manager streamlined operations and expanded their reach to seven booking sites. As a result, the hotel achieved an astounding 1836% return on investment from upselling, saw over half of its guests use online check-in, and increased its RevPAR by 127% since partnering with RoomRaccoon.

Steenhof Suites

Sharleen de Boer

Owner