Case Study: Cape Vue Country House achieves 42% higher occupancy with RoomRaccoon

How Cape Vue improved its guest experience, boosted occupancy rates, and increased RevPAR while minimising the need for manual operations

Cape Vue Country House, a boutique hotel in South Africa, faced operational inefficiencies with a previous service provider that lacked integrated guest communication tools. This led to time-consuming manual check-ins and difficulty managing increasing reservations. Seeking to streamline operations, they partnered with RoomRaccoon to implement its comprehensive Property Management System.

By adopting RoomRaccoon’s PMS and Channel Manager, the hotel automated bookings, communications, and online check-in/out processes. They also utilized innovative rate plans and expanded their OTA presence. RoomRaccoon’s solution led to more than 50% of guests using online check-in, a 63% increase in revenue, and a 42% rise in occupancy, significantly improving operational efficiency and profitability.

Cape Vue Country House

Basil Cary

Co-Owner/Operations Manager