Case Study: The Kentucky Castle achieves automated booking payments and improved reporting with RoomKeyPMS

The Kentucky Castle - Customer Case Study

The Kentucky Castle, a boutique medieval-style hotel, spa and farm-to-table restaurant, was struggling with a merchant vendor whose system did not automatically process website bookings, forcing staff to manually review and capture payments and contend with poor support. Seeking an integrated, automated payments solution and better reporting, The Kentucky Castle implemented RoomKeyPMS Payments from RoomKeyPMS.

RoomKeyPMS Payments connects directly to the hotel’s bank and property management system to automate payment capture at the time of booking, simplify reconciliation, and deliver expanded reporting. As a result, The Kentucky Castle eliminated manual payment processing, gained access to richer reports, and freed hotel management to focus on guest experience, with implementation and ongoing support handled by RoomKeyPMS’ industry-expert team.

The Kentucky Castle

Kevin Ensor

Director of Hotel