Case Study: The Dean Hotel achieves system stability and expanded OTA/GDS distribution with RoomKeyPMS

The Dean Hotel - Customer Case Study

The Dean Hotel, a 52-room boutique in Providence’s Downcity historic district, was struggling with a cloud-based property management system that suffered frequent interruptions and data corruption. To address unstable guest data, unreliable reporting, and poor connectivity to online travel agencies, The Dean Hotel implemented RoomKeyPMS as their PMS four years ago and added the SiteMinder channel management interface.

RoomKeyPMS provided a secure, PCI-compliant and stable cloud PMS (backed by a 99.5% uptime guarantee and a 92% support satisfaction rating), while SiteMinder enabled connections to over 500 OTAs and GDSs, automatic reservation coding, and a “stop sell” tool to avoid overbookings. Together the solutions resolved the hotel’s stability issues, improved efficiency and secure data handling, and expanded distribution—allowing The Dean Hotel to push inventory to the largest possible audience and automate reporting and channel management.

The Dean Hotel

Aarin Clemons