Case Study: The Atticus Hotel achieves 25–30% lower payment processing fees and improved customer support with RoomKeyPMS Payments

The Atticus Hotel - Customer Case Study

The Atticus Hotel, a 36‑room boutique property in McMinnville, Oregon (part of the Live McMinnville LLC group), was frustrated by poor customer service and high credit card processing fees from its previous vendor. Seeking a more responsive partner and lower payment costs, the property implemented the RoomKeyPMS Payments solution.

RoomKeyPMS delivered its Payments platform along with 24/7 help desk support, two‑factor remote troubleshooting, and comprehensive training and documentation, improving the user experience and access to service. As a result, The Atticus Hotel reported immediate service improvements and a reduction in credit card processing rates of approximately 25–30% with RoomKeyPMS, producing meaningful ongoing savings and allowing staff to focus more on guests.

The Atticus Hotel

Ben Perle

General Manager & Partner