Case Study: Escape Lodging Company achieves rapid guest-data cleanup and enhanced guest recognition with RoomKeyPMS

Escape Lodging Company - Customer Case Study

Escape Lodging Company, an owner and operator of multiple properties on the West Coast, needed to automate guest data management because staff spent hours each morning manually checking arrivals and merging duplicate profiles. They partnered with RoomKeyPMS and implemented its Profile Match & Merge feature to solve fragmented master records, multiple contact points stored in notes, and difficulties recognizing return guests for loyalty and marketing.

RoomKeyPMS’ Profile Match & Merge was rolled out at four properties (now expanding to a fifth) and automatically recommends matches (even with spelling errors), combines similar profiles across custom date ranges, preserves guest notes, and supports multiple contact points. As a result, tasks that once took hours now run in under 2 minutes daily, a year’s reservations were cleaned in a few hours, duplicate marketing emails were reduced, and Escape Lodging Company can reliably identify return guests to improve loyalty programs and the guest experience.

Escape Lodging Company

Alyson Short

Escape Lodging Company