Case Study: ECommerce Partners achieves 24/7 uptime and fewer downtime incidents with Romexsoft DevOps support

ECommerce Partners cuts downtime incidents by 70% with Romexsoft

The customer, ECommerce Partners, a full-service e-commerce agency, faced the challenge of ensuring business continuity and providing exceptional 24/7 support for their clients' multiple websites. They needed to improve website performance, handle downtime incidents quickly, and manage their AWS infrastructure, requiring expert DevOps support outside of normal business hours. They partnered with the vendor, Romexsoft, for managed services.

Romexsoft implemented a 24/7 DevOps support solution with a 5-minute SLA, which included infrastructure monitoring and incident management using tools like Zabbix, CloudWatch, and PagerDuty. This solution provided by Romexsoft achieved up to a 70% reduction in potential downtime incidents and slashed investigation time for remaining issues from 60 to 10 minutes. The results were a more secure, cost-effective infrastructure for the customer and a continued partnership for further migration projects.

ECommerce Partners