Case Study: PTI Technologies improves Hyperion uptime and support with Rolta Managed Services

PTI Technologies - Customer Case Study

PTI Technologies, a manufacturing company serving aerospace, fluid power, and chemical processing industries, needed help getting more value from its Oracle Hyperion environment. With a small IT team and a broad EBS/Hyperion footprint across Linux and Windows systems, PTI turned to Rolta International and its managed services expertise to support and stabilize the critical application.

Rolta International implemented Rolta Managed Services for Oracle Hyperion, providing 24x7x365 monitoring, URL monitoring, backup and recovery support, general troubleshooting, and application-level support. The results included faster incident response, with critical alerts handled within 15 minutes, a weekend Hyperion crash restored within 4 hours, and successful resolution of data delta, missing data, and user access issues, while also improving documentation and internal knowledge transfer.

PTI Technologies