Case Study: Alabama Power improves service reliability and customer satisfaction with Rolta International

Leveraging Operational Intelligence to Improve Service Reliability and Customer Satisfaction

Alabama Power, a power transmission utility in the U.S., was struggling with limited visibility into key financial, safety, maintenance, and reliability data. The company relied heavily on manual data collection and analysis, and its many operational systems were not integrated, making it difficult to analyze performance across business areas. Rolta International addressed this with its IP OneView™ solution.

Rolta International implemented a pre-configured data warehouse, industry data model, dashboards, and connectors to integrate systems such as Budworks, Oracle Financials, STOMP, and legacy safety and encroachment tracking tools. The solution improved access to operational intelligence across Operations, Maintenance, Reliability, HSE, and Projects, helping Alabama Power identify process improvement opportunities, reduce costs, and strengthen risk management while improving service reliability and customer satisfaction.

Alabama Power

James Weninegar

Alabama Power