Case Study: The Pampered Chef achieves better scalability and efficiency with Rolta International's Oracle E-Business Suite

E-Business Suite creates a better experience for consultants and customers

Pampered Chef, a direct seller with more than 50,000 independent consultants, needed to replace its custom legacy ERP application because it was difficult to use, expensive to maintain, and not scalable enough to support double-digit growth. Rolta International helped the company evaluate and move to Oracle E-Business Suite to better support order entry, customer service, product and inventory management, and CRM.

Rolta International implemented 26 Oracle E-Business Suite modules, including Financials, CRM, Supply Chain, Warehouse Management, and Email Center, and upgraded the infrastructure to Oracle RAC with DataGuard for high availability and disaster recovery. The result was a single source of truth, fewer manual processes, improved data integrity, faster decision-making, automatic bank reconciliation, reduced vendor inquiry times from hours to minutes, and a more reliable 24x7 environment that can scale with growth.

Pampered Chef

Rich Schubkegel

Senior Vice President of Information and Support Services