Case Study: Rinsed scales QBRs for every customer with Rollstack

Rinsed delivers QBRs to 100% of customers with Rollstack

Rinsed, a CRM and software platform for car washes, faced a significant challenge in scaling its Quarterly Business Reviews (QBRs). The process of manually pulling data from sources like Metabase to build presentations in Google Slides was a massive resource drain, taking a week per report. This bottleneck forced them to only offer these deep-dive reviews to their top-tier enterprise accounts, leaving their broader customer base underserved.

By implementing Rollstack, Rinsed automated the reporting "last mile." The vendor's solution enabled the creation of master templates that connected Metabase data directly to Google Slides, allowing for one-click report generation. This automation eliminated manual errors and freed the customer success team from administrative work. The measurable impact was profound: Rinsed now delivers data-rich QBRs to 100% of its customers, transforming its team into strategic advisors and driving client satisfaction and retention.

Rinsed