Case Study: Lancaster on Ice achieves seamless, scalable ticketing and operations with Roller Software

Lancaster on Ice Skates to Success with ROLLER

Lancaster on Ice is a fast-growing, family-owned attractions venue in Lancaster, England that launched as a seasonal ice rink in November 2018 and drew more than 35,000 visitors in its first season. Facing rapid growth and an anticipated ~70,000 visitors in season two, the venue needed a reliable, off-the-shelf, cloud-based ticketing and POS solution that required minimal technical resources and could sync online sales with on-site transactions—so they chose Roller Software.

Roller Software delivered an out-of-the-box venue management and ticketing platform with POS integration, quick implementation and hands-on customer success support. The system gave Lancaster on Ice real-time capacity reporting, seamless online and in-venue sales synchronization, and captured customer data for marketing, while also helping resolve an external payment issue. As a result, operations for 50+ staff ran smoothly, guest flow and ticketing scaled to handle tens of thousands of visitors, and the team gained actionable insights to drive promotions and growth.

Lancaster on Ice

Dan Knowles

Marketing and Operations Manager