Case Study: Jump Inc improves online bookings and guest experience with ROLLER Software

Jump Inc Jumps to Success with ROLLER

Jump Inc, which operates eight family entertainment parks in the UK, was looking for a better online ticketing system after years of using a slow and clunky platform that customers struggled to use. The long booking journey led to more calls from people having trouble completing reservations, creating friction for both guests and staff.

Jump Inc switched to ROLLER Software, using its cloud software to simplify booking and improve the guest experience. With fewer clicks, bookings could be completed in seconds, walk-ins moved faster, online conversions increased, and the call center saw less need for customers to phone in. The team also used ROLLER’s add-on feature to upsell items such as socks, unlimited drinks, and Basher Car Sessions, which helped increase average spend-per-head and raised guest satisfaction.

Jump Inc