Case Study: Jago Town cuts admin labor costs by 40% with ROLLER

Jago Town Reduces Admin Labor Costs By 40% After Switching To ROLLER

Jago Town, an indoor playcenter in Hamilton, New Zealand, was using separate systems for point of sale, ticketing, and memberships after opening in late 2020 during COVID restrictions and difficult economic conditions. Founder and Owner Anson Li wanted a single venue management system to streamline operations, reduce operating costs, and better connect in-store and online activity. Jago Town chose Roller Software’s ROLLER platform after researching solutions used by similar playcenters in the area.

With Roller Software, Jago Town now uses one all-in-one system to manage day-to-day operations, sell tickets, memberships, and gift cards online, handle party bookings, and run the cafe POS. The switch cut administrative labor by 40%, reduced admin time from 250 to 150 hours, and saved the equivalent of two full-time admin staff. The company also improved capacity management, reduced booking errors, and made food and beverage orders easier to capture during party checkout.

Jago Town

Anson Li

Founder and Owner