Case Study: Clip ‘N Climb North Shore streamlines ticketing, boosts bookings and enhances safety with Roller Software

Clip ‘N Climb - Customer Success Story

Clip ‘N Climb North Shore in Auckland opened a new indoor climbing venue serving around 1,000 customers per week and needed a flexible ticketing and website solution to manage session capacities (including a 40‑climber legal limit), private hires, school bookings and quieter sessions for autistic visitors. They partnered with Roller Software and adopted the ROLLER platform for custom ticketing, a website build and digital waiver capabilities.

Roller Software implemented a custom website and ticketing system with real‑time capacity controls, digital waivers and onboarding/customer‑success support, enabling Clip ‘N Climb to close or modify tickets on the fly, offer private and full‑venue bookings online, and let groups like the Autism Foundation pick quieter sessions. The ROLLER solution streamlined operations and payments (schools now book and pay online), improved safety and customer service, and delivered measurable operational gains within six months of launch.

Clip ‘N Climb

Derek Bain

Owner