Case Study: Adventure Park reduces refunds from 20 days to minutes with Roller Software

Adventure Park Reduces the Refund Process from 20 Days to Minutes with ROLLER Payments

Adventure Park, a family-owned hybrid theme park in Geelong, Australia, needed a more manageable system as it expanded from a small bakery and trout farm into a venue with 21 attractions and seasonal events. The park had outgrown its previous ticketing software and also needed a payment setup that could better support its guest services and seasonal staff.

Adventure Park adopted Roller Software for ticketing and ROLLER Payments, along with its point-of-sale system and session passes. The new setup made staff training easier, allowed card payments to be integrated quickly, and reduced refunds from about 20 business days to minutes. It also supported additional seasonal events and more flexible payment options, helping the park improve guest experience and diversify revenue.

Adventure Park

Joel Shillinglaw

Guest Experience & Sales Manager