ROI.com.au
6 Case Studies
A ROI.com.au Case Study
Fabulous Catering, a premium Melbourne-based catering company, faced an existential threat when the COVID-19 pandemic caused its event-based business to decline by over 80%. With no established home delivery or online ordering infrastructure, they needed to completely reinvent their business model to survive. They partnered with ROI.com.au for a strategic solution.
ROI.com.au implemented a two-phase strategy, first pivoting the business to home-delivered meals and creating new retail products to survive the lockdowns. Post-COVID, they accelerated growth with an omnichannel marketing approach for the core catering business, integrating SEO, Google Ads, and AI-driven segmentation. As a result, Fabulous Catering not only survived but achieved 4x revenue growth with four consecutive years of record sales, a reduction in cost-per-lead, and an increase in website conversion.