Case Study: Dumfries and Galloway Council improves online services with Rohallion and LocalGov Drupal

Dumfries and Galloway Council moves 60% of bulky uplift bookings online with Rohallion

Dumfries and Galloway Council faced a challenge with a website that was difficult for residents to use and for their own team to manage, leading to unnecessary phone calls and emails for tasks that should have been completed online. The council partnered with vendor Rohallion to implement a solution using the LocalGov Drupal platform to create a clearer site structure and simpler online journeys.

Rohallion implemented a phased solution, starting with a successful pilot on the bins and recycling section before rolling it out to the rest of the site. This approach allowed for early wins and continuous improvement. The results were significant, with one measurable impact being that 60% of bulky uplift bookings moved online within two months of the new system's launch, demonstrating the project's success in shifting services online.

Dumfries and Galloway Council