Case Study: Copeland Borough Council delivers £7 million to local businesses with Rohallion

Copeland Borough Council delivers £7 million and 3,000 grants with Rohallion

Copeland Borough Council faced the challenge of needing to rapidly deliver critical COVID-19 business grants to local companies. Their outdated process, which relied on downloadable Word documents that required printing and posting, was inaccessible and time-consuming. This created administrative bottlenecks and risked delaying essential funds. They partnered with Rohallion to overhaul their application system.

Rohallion implemented a series of accessible online forms to replace the old documents, significantly improving the user experience. The solution included conditional logic for immediate feedback and validation features to reduce administrative errors. As a result, the council distributed over £7 million in grants to local businesses, processing more than 3,000 applications rapidly and becoming one of the leading councils in the country to launch its support schemes.

Copeland Borough Council