Case Study: Leading Insurance and Finance Company achieves minimized production disruption by backporting open-source bug fixes with Rogue Wave Software

OpenLogic Ports Bug Fixes to Old Versions and Minimizes Disruption to Production

Leading Insurance and Finance Company needed bug fixes found in newer releases of an open source package but could not risk the production disruption involved in upgrading. They turned to Rogue Wave Software for support, using Rogue Wave Software’s OpenLogic technical support and Expert Community services to get fixes without forcing a full-version upgrade.

Rogue Wave Software’s team ported known fixes back to the customer’s older release and engaged Expert Community members to identify, fix, test, certify, and patch previously unreported bugs—delivering fixes to the customer within 12 hours. As a result, the company minimized production disruption, retained the flexibility to choose when to upgrade, and avoided significant upgrade effort while still benefiting from critical fixes and enhancements.