Case Study: IT services company avoids downtime and secures client access with Rogue Wave Software (OpenLogic 24/7 support)

Open Source Support For An IT Services Company

IT Service Company, a provider of IT infrastructure services, faced an urgent challenge deploying secure client access using mod_ssl for Apache across a multi‑layered virtualized network and needed the system live before opening the next morning. They engaged Rogue Wave Software and used its OpenLogic support service for 24/7 open source production support.

Rogue Wave Software’s OpenLogic team quickly diagnosed a misconfigured SSL configuration and inaccessible authentication keys, leveraged the OpenLogic Expert Community and a partner organization, and worked with the customer’s engineers to implement a re‑engineered authentication process. The overnight fix was completed without client downtime, preserved the IT Service Company’s launch schedule and reputation, and the root issue was identified within 15 minutes and resolved by the following morning.