Case Study: Toronto and Region Conservation Authority modernizes communications with Rogers Operator Connect

Toronto and Region Conservation Authority simplifies calling for 650 to 1,300 staff with Rogers

The Toronto and Region Conservation Authority (TRCA) faced a challenge with its outdated legacy phone system, which required on-site hardware and was ill-suited for its staff that works both in offices and remote outdoor locations. Seeking a more sustainable and flexible solution, TRCA partnered with Rogers Business to implement a cloud-based communications system.

Rogers implemented Operator Connect for Microsoft Teams, a scalable solution that integrates calling with the existing chat and meeting platform. This fully cloud-based service eliminated the need for physical infrastructure, simplified IT management, and provided reliable communication for a workforce that seasonally grows from 650 to over 1,300 staff. The solution from Rogers ensured seamless operations and supported the organization's sustainability goals by reducing its technology footprint.

Toronto and Region Conservation Authority (trca)