Case Study: City of Kelowna future-proofs hybrid communications with Rogers Business and Microsoft Operator Connect

City of Kelowna launches Teams calling in 3 weeks with Rogers

The City of Kelowna, a growing municipality, faced a significant communications challenge when the pandemic forced hundreds of staff to work from home without their desk phones. This left employees relying on personal devices and created a need for a flexible, cost-effective, and collaborative solution. They partnered with Rogers to implement Operator Connect for Microsoft Teams.

Rogers provided the solution through Operator Connect, which integrated global voice calling directly into the Microsoft Teams platform. This allowed for a rapid and smooth rollout, with the entire system launched in just three weeks. The results were immediate and substantial; even before external calling was enabled, staff spent 1.2 million minutes on calls within the first 45 days. Rogers helped the City future-proof its communications and successfully embrace a permanent hybrid work model.

City of Kelowna