Case Study: Royal Borough of Kensington and Chelsea streamlines bulky item collections with Rocktime

Royal Borough of Kensington and Chelsea delivers bulk item bookings on time and on budget with Rocktime

The Royal Borough of Kensington and Chelsea needed a bespoke online system to manage its complex Bulk Item Collection service for residents. The challenge was to create a platform that could coordinate between residents, council administrators, and a waste contractor, incorporating logic for item eligibility, online payments, and geo-location data within the borough. They commissioned Rocktime to develop this solution.

Rocktime delivered a streamlined online booking and management system built on its verso™ platform. The intelligent solution automates the entire process, from resident bookings and risk assessments to optimizing daily collection routes for crews. The project was successfully delivered on time and on budget, resulting in improved automation, streamlined officer responsibilities, and an effective service for local residents.

Royal Borough of Kensington and Chelsea