Case Study: Royal Borough of Kensington and Chelsea streamlines Notting Hill Carnival trader applications with Rocktime

Royal Borough of Kensington and Chelsea cuts trader application admin with Rocktime by Q1 2016

The Royal Borough of Kensington and Chelsea faced a challenge with its entirely paper-based annual application process for Notting Hill Carnival street trading licenses. The manual administration was no longer feasible, and the council needed an online system to manage applications and shift the responsibility for data entry to the traders themselves. They partnered with Rocktime to develop a bespoke web application to solve this.

Rocktime implemented a browser-based system that automated the application and renewal process, integrating with the council's payment platform. The solution included a messaging module for communication and a pathway for traders to complete training and receive their licenses online. The launch in 2016 was a huge success, substantially reducing administrative burdens and improving the trader experience. The customer praised Rocktime for their communication and for creating an excellent system that met their unique requirements.

Royal Borough of Kensington and Chelsea