Case Study: London Borough of Hammersmith and Fulham streamlines property licensing with Rocktime verso™

London Borough of Hammersmith and Fulham streamlines 8,000 licensing applications with Rocktime

The London Borough of Hammersmith and Fulham (LBHF) faced a significant challenge in efficiently processing an estimated 8,000 new license applications for its new private rental property schemes. The council needed a robust online system to manage the complex application and validation process, including payments, data checks, and workflow. They approached vendor Rocktime to implement a solution using their verso™ licence application management platform.

Rocktime deployed its verso™ platform, which was configured to automate the licensing process, integrate with the council's payment systems and databases, and provide a user-friendly online application experience. The solution was delivered on time and on budget, successfully processing applications, reducing administrative burden on staff, and receiving positive feedback from users. The project also generated significant interest from other councils in Rocktime's services.

London Borough of Hammersmith and Fulham