Case Study: Full Creative achieves real-time workforce monitoring and live operations dashboards with Rockset

FULL Uses Rockset with DynamoDB for Live Dashboard to Manage Remote Workforce

Full Creative runs a fully remote contact center supporting 7,000 clients with about 1,000 employees and relies on Amazon Connect for telephony while storing call records in DynamoDB. They needed a customizable, low-latency, real‑time dashboard to monitor agent status and quality across distributed teams because the native Amazon Connect dashboard lacked the filtering/aggregation they required and alternatives like EMR/Hive would be slow and hard to manage.

Full Creative implemented Rockset, using its built‑in DynamoDB integration and continuous live sync to provide a SQL interface on semi‑structured call data (with native Redash support). Rockset’s automatic indexing enabled low‑latency joins, aggregates, and groups powering a live operations dashboard that gives the ops team real‑time visibility into hundreds of agents, faster anomaly detection and response, and measurable improvements in actionable, up‑to‑the‑minute metrics.

Full Creative

Naresh Talluri

Full Creative