Case Study: Xperience Hotels achieves 64.6% guest engagement with Rocketseed email banners

Xperience Hotels Achieve a 64% Engagement Rate Using Email Banners

Xperience, a hotel group, needed a better way to engage guests after their stay to collect ratings, boost TripAdvisor reviews and maximise bookings. They turned to Rocketseed, using Rocketseed email banners and uniform signature management to request feedback and reinforce brand consistency across communications.

Rocketseed implemented clickable email banners (with real-time alerts for poor/average ratings) and standardized signatures to drive responses and enable immediate follow-up. The campaign delivered a 64.6% engagement rate at St Georges Resort, 90% of respondents rated their stay excellent or good, and Xperience saw increased TripAdvisor reviews and a lift in bookings thanks to Rocketseed’s solution.

Xperience