Case Study: Chicago Line Cruises streamlines operations and improves customer experience with RocketRez

Seamless transition due to ease-of-use and customer service

Chicago Line Cruises, a long-running boat tour operator in Chicago, needed a better way to sell tickets across online, OTA, and walk-up channels while also managing events, food and beverage inventory, and reporting. The company was looking to replace its previous ticketing provider with RocketRez, but the switch involved mission-critical operations and required employee buy-in, training, and a smooth transition with no downtime.

RocketRez implemented its all-in-one cloud ticketing system with a sandbox/testing phase, hands-on customer success support, and a user-friendly interface that staff could learn quickly. The result was a seamless go-live with no disruption in sales, fast adoption by employees, and significant time savings on daily tasks like reservations, event notes, and financial reporting. Chicago Line Cruises said routine work now takes far less time, helping the team focus on revenue-driving activities during the off-season.

Chicago Line Cruises

Mia Alba

IT Consultant