Case Study: Fort Lauderdale Water Taxi improves efficiency with RocketRez

How RocketRez Helped Water Taxi Increase Efficiency with Contactless Technology

Fort Lauderdale Water Taxi, a boat tour operator in Fort Lauderdale, needed a faster and safer way to process guests as COVID-19 changed operations ahead of the busy Boat Show season. They were dealing with multiple sales channels, walk-up traffic, reseller bookings, and paper-based barcode tickets, which made check-in and tracking difficult. They used RocketRez as their cloud operating system to modernize ticketing and on-site operations.

RocketRez helped Fort Lauderdale Water Taxi implement contactless ticketing, centralized on-board operations, reseller booking tools, and barcode verification controls. The result was smoother processing, better scanning accuracy, and less time spent by staff on manual work. Fort Lauderdale Water Taxi said total customer volume was down less than 15% from 2019 even with capacity limits, and RocketRez helped improve efficiency in a way that is expected to benefit the business long term.

Fort Lauderdale Water Taxi

Bill Walker

Owner