Case Study: Lord Abbett achieves 65% productivity increase and faster DDQ turnaround with RocketDocs

Lord Abbett - Customer Case Study

Lord Abbet’s, a financial services/asset management firm, was experiencing a steady rise in the number and complexity of requests to its Messaging Team, which led to delays, outdated database content, and managers being repeatedly pulled into day-to-day work despite added staff and longer hours. They engaged RocketDocs, leveraging its Baseline Discovery process and platform training to diagnose workflow bottlenecks and identify improvements.

RocketDocs performed a robust end-to-end process analysis, removed single points of failure, reduced redundancies, and worked with the team to implement a simplified content-entry process and training on platform functionality. RocketDocs’ solution streamlined the DDQ process, shortened turnaround times, improved collaboration, reduced reliance on subject-matter experts, and drove measurable impact — including a 65% increase in productivity.

Lord Abbet’s

Mario Barbato

Chief Transformation Officer