Case Study: Brazilian Health System achieves rapid COVID-19 screening and unburdens healthcare for 30 million with Rocket.Chat AI

How Rocket.Chat is deploying AI to spot COVID-19 and unburden the Brazilian health system

The Brazilian Health System faced overwhelming pressure from COVID-19 and needed a way to optimize care, reduce contagion, and avoid hospital overcrowding. Rocket.Chat, in partnership with Amazon and other players, developed a digital assistance AI platform to provide fast screening, guidance, and teleconsultations to citizens across states and cities.

Rocket.Chat implemented a multichannel AI bot platform accessible via WhatsApp, Facebook, and embedded live chat to triage patients, provide telemedicine, and map infections in real time. Deployed in Ceará, Bahia, Alagoas, Espírito Santo and other municipalities, the solution is expected to reach about 30 million people, reduce care costs and hospital crowding, protect health workers, and deliver actionable analytics (hotspot identification, individual case tracking with unique IDs, and state-level confidential histories) to support decision-making.