Case Study: KingHost achieves 70% reduction in email volume and boosts team efficiency with Rocket.Chat

How KingHost Reduced Its Email Volume By 70% & Increased Team Efficiency With Rocket.Chat

KingHost, a 13-year-old Brazilian web hosting and cloud services provider, faced slow, email-heavy internal communications and a failed XMPP-based messaging trial that lacked group chat and reliability. To accelerate collaboration and reduce long email threads, KingHost turned to Rocket.Chat’s instant messaging platform.

Rocket.Chat was rolled out company-wide and drove nearly 100% adoption, centralizing conversations into channels like #StrategicDecisions and #HostingNews, while integrations, webhooks and DevOps automation pushed QA updates and documentation directly to teams. The result: a 70% reduction in time spent on email and other discussion tools and a marked increase in team efficiency, with Rocket.Chat becoming KingHost’s primary communication hub.

KingHost

Alessandro Huber

IT Supervisor