Case Study: Gluu, Inc. wins large enterprise customers and delivers secure, remote enterprise-level support with Rocket.Chat

How Gluu Managed To Win Large Enterprise Customers With Rocket.Chat

Gluu, Inc., a cloud-native open-source identity platform serving highly regulated enterprise customers, needed a private, end-to-end encrypted chat solution for its 45-person distributed team. Concerned about data persistence and third-party monitoring on mainstream platforms, Gluu sought a secure communications tool and turned to Rocket.Chat (including its Omnichannel capabilities) to enable enterprise-level support without sending engineers onsite.

Rocket.Chat delivered an on-premise, encrypted collaboration platform that Gluu has used for three years, improving team communication and enabling automations like GitBot to push GitHub notifications to specific channels. The solution’s strong usability (Gluu reports no user questions in five years), conversation audit transcripts, and Rocket.Chat’s Omnichannel features helped Gluu win larger enterprise customers and provide remote, auditable support.

Gluu, Inc.

Mike Schwartz

Chief Executive Officer & Founder